Zhengji Wellness ("we", "us", "our") operates a wellness and posture-care centre in Kuala Lumpur, Malaysia, together with our website and our official accounts on Facebook, Facebook Messenger, Instagram and WhatsApp. This Privacy Policy explains what personal information we collect when you interact with us, how we use it, and the choices and rights you have. We handle personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and, where applicable, the platform policies of the services we use.
1. Information we collect 2. Social interactions & automated responses 3. How we use information 4. Sharing 5. Retention 6. Security 7. Your rights & deletion 8. Cookies 9. Children 10. Changes 11. Contact
Depending on how you interact with us, we may collect:
When you contact Zhengji Wellness through our Facebook Page, Facebook Messenger, or Instagram — by sending us a message or by commenting on one of our posts — we use an automated assistant ("ZhengjiBot") to help us respond to you promptly.
In the course of these interactions we access:
We only access comments and messages that you direct to our own Page or accounts. We do not access content on Pages, posts, or profiles that are unrelated to your interaction with our business.
We use this information solely to:
We do not use these permissions to hide, delete, edit, or otherwise moderate other users' content, and we do not use your information for advertising profiling or automated decision-making that produces legal or similarly significant effects.
The content of a comment is used in real time to generate a reply and is not retained for any other purpose. Messages exchanged with us may be retained as part of our customer-service records for as long as needed to serve you and to comply with applicable law, and no longer than necessary.
We do not provide medical diagnosis or treatment advice through our automated assistant; it shares general wellness information and helps you arrange a consultation.
We do not sell your personal information. We share it only:
We keep personal information only for as long as necessary for the purposes described in this policy, to provide our services to you, and to meet legal and record-keeping requirements. When it is no longer needed, we delete or anonymise it.
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to safeguard your information.
Subject to applicable law, you may request to access, correct, or delete the personal information we hold about you, or withdraw consent to its processing. To make a request, contact us at the details below. You may also manage or remove your own comments and messages directly on the Facebook, Instagram, or WhatsApp platform.
Our website may use essential and analytics cookies to keep the site working and to understand general usage. You can control cookies through your browser settings.
Our services are intended for adults. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian. If you believe a child has provided us information, please contact us and we will delete it.
We may update this Privacy Policy from time to time. We will post the updated version here and revise the "Last updated" date above.
If you have any questions about this Privacy Policy or how we handle your information, please contact us: